Shipping Information:

All items will be instant downloads, if you have a problem please let us know and we will make every effort to get these emailed to you in a timely manner.

Refund, Returns and Cancellation Policies:

Due to the electronic nature of the delivery of Machine Embroidery Designs, there will be absolutely no refunds issued. If you have a problem, please contact us and we will gladly correct any issues.

Frequently Asked Questions: FAQs



1. Why do your designs or projects look like other's I've seen on other digitizer's sites?

Alot of digitizers buy from the same clipartists and digitize the same designs.. Several digitizers use the same software, so there shape makers are the same, therefor same shapes are used time and time again by these digitizers. Sometimes digitizers have the same ideas, and make the same type projects. Simple as that. I use PEDesign 8.0, Embird 2010, Bernina Artista Vs 4 an Brother Embroidery Software

2. Where do I find the free designs/ alphas??

For my monthly store hunt and design fest hunt, these designs can and will be located anywhere on the website. They have links that say "click here to download" and are set up with instant download links.

3. How do I order?

First, if there are different sizes available, decide which one you want.. Click on the buy it now button under the design you want. Order all of what you want, and go to your view cart, and checkout. You will be taken to the Paypal website for payment. Most designs are available for Instant download. Please wait after confirmation of payment, and get sent back to the designsandbearstoo page. Downloadable Designs will be waiting for you. If they aren't downloadable, or there is a problem, they will be emailed with in 48 hours to you. If you do not want to order thru PayPal, send me an e-mail with ORDER in the subject line.. list the designs you want, MAKE SURE YOU LIST THE NAMES CORRECTLY, and I will confirm the order, and send you an invoice. You can then pay by mail. 4. Why are there so many color changes? I only use a few colors on these designs.. Because we wanted each embroiderer to be able to fully customize our designs, we added additional color options. You can adjust however you please. This way, some outlines can be changed to other colors. We retain our copyright with your changes. 5. How are designs delivered? Please refer to the Shipping and Delivery Page. 6. I purchased the wrong design.. Do you have a refund policy? Because of the nature of digital products, we do not offer refunds or exchanges. If a file is damaged, we will provide you with a replacement. You must provide the e-mail address registered with PayPal, and the transaction number. 7. What types of payments do you accept? We prefer PayPal, but we will accept mail in orders with a personal check or postal money order. If sending a personal check, please be prepared to wait at least 10 business days for check to clear our bank, before we will ship. CHECKS MUST BE MADE OUT TO Carol Brown, or they will be returned. 8. I purchased a design, but I need a different size? Please e-mail me with your request along with your payment transaction number and e-mail. 9. What is a copyright? A copyright protects a designer of intellectual property. Please refer to the Copyright Info page.

10. I am in need of a certain font. Do you take requests? Yes, we do. We can even digitize a special word or name in a specific font for you.

11. Where do you get your clipart?

We have a number of sources for clipart, see each set for specific websites.

13. My question is not listed here and I still need information. Please e-mail me with any other questions.